- If you have a complaint or grievance it would be appreciated if you would kindly write outlining the problem or grievance so that we can, hopefully, rectify without delay. Please address your letter to Mr Wafer. We will then send you a copy of our complaints procedure based on a model drafted by the Law Society. If the complaint or grievance is in respect of our Mr Wafer then we will set in motion for a local Solicitor to mediate.
- Solicitors Regulation Authority (SRA). If you remain unhappy once our own complaints procedure has been exhausted then you can complain to the SRA. The SRA can become involved if you suspect us of (a) telling lies (b) stealing from you (c) shutting down without telling you (d) break SRA rules. The email address for the SRA is firstname.lastname@example.org. The SRA will probably redirect you to the Legal Ombudsman if your complaint is about poor service.
- Legal Ombudsman – The Solicitors Code of Conduct was amended on 6 October 2010 to reflect the creation of the Legal Ombudsman. The Legal Ombudsman replaces the Legal Complaints Service. If having made a complaint to us under our internal Complaints Procedure, you remain unhappy with our response, you may be able to ask the Legal Ombudsman to consider your complaint.
- If you want to contact the Legal Ombudsman you should call 0300 555 0333, email them at email@example.com or write to them at PO Box 15870, Birmingham, B30 9EB. Normally you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint.